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Return Policy
 
 
Returns sent without our authorization will be discarded and no credit will be given. All unauthorized returns will be refused. All claims must be made within 5 days of the invoice date with a claim # from the carrier to speed up the process.
You may return any unopened merchandise (except Skincare items such as fragrance body oils, burning oils, designer type lotions and sprays) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Damaged Packages, Spillage and Breakage
Do not accept a badly damaged package!!!!! All orders leave our premises in good condition. Contact the shipping carrier IMMEDIATELY if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have claim # from the carrier.
We do not offer refunds or exchanges on Skincare items such as designer fragrance type body oils, designer fragrance type sprays and designer fragrance type lotions due to health reasons. Please make your selections carefully. Orders are custom blended and therefore not returnable. To help you decide if you'd like to purchase the many fragrance type body oils available, please call our office to request a free sample before ordering. Shipping and handling cost of $7.00 will be added. Only free samples can be requested. Please call 1-877-472-CEED to request your samples.
Fragrance Burning oils are non-refundable.
Availability
We have a wide inventory of merchandise it is impossible to list every item. New Items arriving continuously stocked and closed outs. Prices are subject to change without notice, certain items can be discontinued without notice ask about our Monthly Specials if you have a request just ask us.
Sales Tax
Sales tax of 9.25% is charged on all orders shipping anywhere in Tennessee. Outside Tennessee sales will not be charged tax.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.

 

  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise
Please return the merchandise to
CEED FRAGRANCE
Returns Department
5959 Winchester Ste #4
Memphis, TN 38115
All returns must be shipped back to Ceed Fragrances using a track able courier. ( UPS , FedEx, USPS Delivery Confirmation)
Any package that has not been received by Ceed Fragrances and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Ceed Fragrances marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $6.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at:
1-877-472-CEED
Monday-Saturday: 10:00am -2pm Central Standard Time.
Or email inquiries to info@ceedfragrance.com
 
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